By Cheryl Ellis, Staff Writer
At some point we’ve heard the phrase “I’ve
fallen and I can’t get up.” This keynote
phrase first appeared in an advertisement for a
service to help elderly or infirm people get
emergency help without having to get to the
phone. Today, a number of companies offer
the Personal Emergency Response System (PERS),
which can be a tremendous help to caregivers and
loved ones.
Each system has slightly different features, but
they operate on the same principle. The
handheld remote has a radio transmitter.
When the button is pushed, it connects with a
companion unit that is tied into a land line
phone. The signal comes up at a facility,
and trained staff dispatch appropriate
assistance.
This type of system requires patient
cooperation. Your loved one must be able
to understand the purpose of it and how to use
it. If your loved one has trouble
acclimating to “gadgets” or has trouble learning
new tasks, this system may be too much of a
challenge for them. However, because of
its simplicity, someone with mild learning
hurdles can be successful in using it.
For caregivers, knowing that their loved one has
autonomy in moving about the home while still
being able to call for help can be a stress
reliever.
The company you select will have different
service options and commensurate pricing.
When selecting a company, caregivers can “build”
a plan that meets their needs.
Before calling and researching, do a little
“dreaming” about the ideal plan. You may
know your budget limitations, but don’t cut
costs unnecessarily. Make a list of the
various options that will put your mind at rest.
Examples of options are:
Prescription reminders
Nationwide and local service
Advanced options on the companion unit (like
automatic dialing)
Two-way voice communication
BUYERS BE AWARE
Don’t be sales pressured into in-home meetings
or signing contracts if you are still comparing
plans. Some companies offer trial periods, but
may limit choices. If the limits imposed don’t
meet your caregiving needs, move on to another
company.
To provide customers with a variety of financial
options is one thing, but when plans appear too
complex, it may be a red flag. Start with
companies recommended by local physicians,
senior centers and individuals who have used
those companies.
If your loved one is on Medicare or Medicaid, a
PERS will not likely be covered. Private insurances
also have their rules about coverage. Check with
your loved one’s insurance provider(s) to get the
most current information, including whether partial
or full coverage is possible if a Letter of Medical
Necessity would be issued. Consult your tax advisor
to learn whether it can be deducted as a medical
expense. In some cases, working with a social
service agency may be the key. Finding the right
agency is a subject to discuss with your loved one’s
caseworker. If there is no caseworker help
available, allow yourself to do some Internet
searching for agencies that help individuals with
your loved one’s condition. Advocate services abound
in each county, and searching county Web sites
provide good information.
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